Stories by Byron Connolly

Jimmy Lee

As an aged care provider, IRT has a primary focus on better service delivery and customer experience, says executive general manager of IT, John Vohradsky.

Over the past two years, the technology services function at Southern Cross Austereo has undergone significant and far-reaching modifications thanks to Stephen Haddad’s leadership.

Rob Pickering

Over the past two years, City West Water (CWW) has been moving to a ‘best of breed’ technology architecture. A key foundation to this has been the deployment of a strategic integration and automation capability (SIA), consisting of an integration platform, business process management, robotic process automation, and data and analytics technologies.

Between July 2019 and January 2020, every person in Kmart’s technology group across five countries were certified in cloud technologies. In fact, Kmart was the first organisation in the world to be 100 per cent AWS certified, says chief technology officer, Michael Fagan.

As COVID-19 hit Australian shores, property fund manager, Charter Hall’s technology team had just embarked on a new customer-centered organisational structure and operating model designed to integrate technology expertise and digital thinking with those who consume technology.

Since early January, Sydney Local Health District found itself on the very front line of the NSW COVID-19 pandemic reponse.

Coates Hire’s chief information officer, Ben Waterhouse, led his IT team’s move from a traditional waterfall project delivery model to an agile (scrum) framework when it created a new service management application.

As executive director, digital, design and innovation at the Department of Premier and Cabinet, Jithma Beneragama and his team identified common digital infrastructure that they believed would benefit Victoria.

When Cisco declared a mandatory 'work from home' order for Australia in early March, Julie Canepa's IT team had less than 24 hours to ensure all 1300 staff were able to safely and securely work remotely.

Innovation at Sport Integrity Australia is not a single product or capability but rather a human, property and ICT transformation of the entire business..

When leading a large IT and telecoms team in the United Kingdom, Russell Morris learned the power of listening, empathy and being an accessible leader. This is something that has been integral to his leadership style ever since.

The residential construction industry relies heavily on face-to-face sales to build rapport ​with its customers by walking them through display homes as they make one of the most significant decisions of the lives.

Over the past two years, property development, furniture, construction and consulting firm, Schiavello Group, has transformed its culture and thinking to become a data-driven organisation.