Stories by Kristin Burnham

When's the best time to tweet? How can you find more relevant people to follow? Want to track your tweets and retweets?

Brian Flynn, CIO at Crawford & Company, an insurance claims outsourcer, knew that the company's processes needed updating when he saw in person how its catastrophe team operated during an emergency.

Workdays revolve around email, whether you like it or not.

LinkedIn unveils its redesigned profile page that includes a handful of new features. Here's a sneak peek at what you can expect when LinkedIn switches your profile in the upcoming months.

To keep your LinkedIn Company Page engaging, you need good content. But what do you do when resources are slim? Here's a look at four types pf content--that you may not realize you already have--that are perfect for LinkedIn.

A week after reintroducing Facebook Gifts--a feature that lets you send real items to your Facebook friends--the social network is launching another possible push into ecommerce: "Want" and "Collect" buttons.

How do job seekers from Gen Y, Gen X and the Baby Boomer generation approach their career searches? Turns out social networking knows no age restrictions. Read on for CIO.coms infographic to see where your generation fits--and where you may be missing out.

Facebook CEO Mark Zuckerberg has announced the social network reached 1 billion active monthly users.

Producers at MLB.com suffered from email overload and needed to streamline their workflow and increase collaboration. Here's a look at how they greatly reduced email and simplified its publishing processes.

LinkedIn's newest feature, Endorsements, lets you highlight the skills youre known for. Here's how it works, plus four expert tips for making the most of it.

LinkedIn names the top workplace trends and items headed for obsolescence--and also lists what's becoming mainstream. Here's a look at those items, plus three tips for ensuring you don't go the way of the fax machine.

If you are one of the 100 million users who updated to Apple's iOS 6, you've probably checked out some of its newest features, including its expanded Facebook integration.

Twitter announced several new features today, including new mobile versions and an updated profile page that features a header photo. Here's how you can upload one.

Tired of the political flame wars that pop up in your Facebook News Feed? Here's a Google Chrome extension that deletes them from sight.

While Facebook continues to switch remaining accounts to Timeline, users continue to look for new ways to personalize the redesign's most prominent feature: the cover photo.