How Gamification Makes Customer Service Fun
One company is using gamification to change the customer service paradigm from frustrating to fun -- and customers are loving it.
One company is using gamification to change the customer service paradigm from frustrating to fun -- and customers are loving it.
You don't need a big budget to be successful with social media, according to Walmart's director of social strategy. Here are five steps your business can follow to reap the benefits.
Google announced a complete overhaul of its social network, Google+, at this week's I/O conference in San Francisco. Here's an in-depth look at all the changes and why they make Google+ better.
Facebook has been busy lately, unveiling Graph Search, a new News Feed and now a redesign of Timeline. The good news is that the changes are likely to improve the social network. Here's a look at the best features of Facebooks recent updates.
Mobile transportation apps like Hailo and others have forced traditional taxi companies to pull a strategic u-turn. Here's the story of how 60-year-old Radio Taxis Group of London has gone digital and mobile to catch up to Hailo's disruptive powers.
Our LinkedIn guide delivers expert advice on the site's features, step-by-step how-to instructions, details on its apps and proper LinkedIn etiquette. Also included: tips and tricks for your job search and company analysis.
At Kaplan, a genuine enthusiasm for technology comes from the top: Its CIO embraces the consumerization of IT and wants employees to be as excited about technology as he is. That culture led Kaplan to migrate from Microsoft Exchange to Google Apps and, mostly recently, to Google+.
Whether your New Year's resolution is to land that promotion, ask for a raise or find your dream job, here's how you can take charge and make it a reality.
You have no doubt watched the rise of Pinterest, the latest social media phenom. But have you switched to the new Pinterest Business Pages? Here's how to do it, plus details on its other exclusive features.