chatbots - News, Features, and Slideshows

• American CIO counterparts ‘play never-ending game of catch-up’: survey

  Only 25 per cent of American CIOs feel their work is differentiated from competitors, according to a new Adobe survey out of the US.

• QBE gets pragmatic with innovation

  ​In 2017, researchers from QBE's Digital Innovation Lab filled a soon-to-be-demolished residence in Wisconsin with smart home tech, including Google Homes and Amazon Alexas. Once everything was connected and configured, they set the house on fire.

• Local tech chiefs moving at snail's pace towards digital business progress: Gartner

  While 30 per cent of organisations in Australia and New Zealand are starting to scale and get value from digital investments, the remaining 70 per cent are “falling behind in rethinking business models,” according to Gartner’s 2019 CIO Agenda.

• Queensland rolls out chatbots to help resolve neighbourhood disputes

  The Queensland government has rolled out two chatbots — dubbed MANDI and SANDI — that are intended to help people resolve disputes with their neighbours.

• Human Services rolls out new digital assistant

  The Department of Human Services has expanded the ranks of its digital assistants.

• From tacos to HR, chatbots make it personal

  Chatbots are emerging as a shiny new tool for enterprises. These virtual assistants can differentiate themselves by personalizing the software with contextual information such as location.

• Will company's trust their communications to A.I. chatbots?

  Facebook says chatbots will change the way businesses communicate with their customers, but will businesses want to put their user communications in the hands of artificial intelligence?

Whitepapers about chatbots

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  LogMeIn 2018 AI Customer Experience Report – Impact of Chatbots and AI on the Customer Journey

  It’s no secret that customer experience (CX) is now a boardroom conversation – and for good reason. Previous research has shown that 82% of customers have stopped doing business with a company following a bad customer experience.

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  Conversational AI Solutions: The Happy Medium with Bold360