In what will be the largest acquisition in Salesforce history, “the move is not a big surprise,” according to Forrester VP and principal analyst Liz Herbert, speaking about the US $15.7 billion acquisition of analytics platform vendor Tableau.
A client survey reveals that customers now want more options from their support providers and are also more inclined to stay with their current provider if the level of customer support caters to expectations. <p> Find out why service providers should be focusing on analytics to drive performance improvements to provide a well-rounded proactive approach to support client needs, why it's important to introduce mechanisms for end users to share user experiences and why leveraging on this information is key to implementing change.