customer - News, Features, and Slideshows

• Tokita’s dream: Incoming president’s plan to transform Fujitsu’s fortunes

  ​‘Turning Dreams into Reality’ read the big screen behind Takahito Tokita, Fujitsu’s soon-to-be president, at the company’s annual forum in Tokyo.

• Convenience isn't king for consumers signing in

  Consumers ranked security as more important than convenience in logging on to most kinds of app, especially those related to money, according to a global survey by IBM.

• ​CIO profile: Berys Amor

  Corrs Chambers Westgarth’s IT chief leads a team building customised technology solutions that improve how the firm's clients do business.

• Transform your business or pay the price

  There is more pressure than ever on CIOs to capitalise on digital opportunities. Traditional, well-established business models are being swept aside by more nimble and agile businesses created through digital innovations.
  

• The future of the contact centre

  In 2015, it’s all about the customer. More than ever, buyers are demanding real-time access to just about every channel of service offered by a contact centre from voice to instant messaging to web chat and social media.

• An IT department's crucial role in a new product launch

  In late 2008, Monsanto licensed a seed coating that helps corn, soybean and other seeds fight insects and disease during the tricky germination stage. By early 2009, company scientists had finished work on that cocktail of fungicides and insecticides, dubbed Acceleron, and the company wanted to get the coating to market in time for the 2010 planting season. "We were going after that opportunity very aggressively. If we don't hit season, that opportunity is another 12 months away," says CIO Shirley Cunningham.

Whitepapers about customer

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  How to create a customer-centric culture

  In the competitive consumer market, a 10% increase in customer retention levels will create 30% increase in value for a company. Find out how companies that adopt a customer-centric culture can attract both client and employee loyalty and learn all about the 6 D’s that fosters this culture.

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  Customer centric transformation - How Australian CMOs are driving change

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  Oracle Service Cloud Integration with Oracle Siebel Service

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  Know What Customers Want Before They Do