American CIO counterparts ‘play never-ending game of catch-up’: survey
Only 25 per cent of American CIOs feel their work is differentiated from competitors, according to a new Adobe survey out of the US.
Only 25 per cent of American CIOs feel their work is differentiated from competitors, according to a new Adobe survey out of the US.
A desire to digitally enable Decathlon’s US sporting stores to promote frictionless customer experiences has seen its IT team not only adopt a modularised systems approach, but bring product management skills in to work alongside traditional engineering capabilities.
Sydney’s Taronga Zoo and Dubbo’s Western Plains Zoo are gobbling up networking solutions that offer enhanced wireless connectivity and location-based services in a bid to transform the visitor experience.
The Bella Vista Hotel in Sydney’s Hills district is taking a deep dive into the realm of dine-in technology in a bid to serve up improved customer experience and dish up data insights for the growing hospitality business.
Catholic Education Office CIO, Raju Varanasi, is stepping up and taking on the newly created role of data intelligence director, a position that now sees him sitting at the executive board level at the Parramatta Diocese.
Experts in user experience and ecommerce share their top tips for how to get consumers to enjoy, stay and buy on your website.
It’s no secret that customer experience (CX) is now a boardroom conversation – and for good reason. Previous research has shown that 82% of customers have stopped doing business with a company following a bad customer experience.