Just one in five Aussie SMBs are digitally engaged
A new report has found fewer than one quarter of Australian businesses (22 per cent) are ‘digitally engaged’ based on set criteria to determine how firms use technology to stay competitive.
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Five Tips for Mastering Digital Customer Service in 2016
As contact center digital engagement reaches critical mass, customers now expect the same level of service from digital and voice interactions. They’re also looking for a seamless experience when they navigate across multiple channels. The following tips will help you prepare for this profound shift in customer engagement.