One of Australia’s largest life insurers OnePath is continuing to invest in its inhouse AI underwriting engine, making more than 70 enhancements since its official launch in November.
Health insurer nib has launched an Alexa skill for customers to find nearby health providers and answer common insurance queries.
Just because organisations have sought the legally required consent to use data doesn’t make them immune to a backlash from customers.
In 2017, researchers from QBE's Digital Innovation Lab filled a soon-to-be-demolished residence in Wisconsin with smart home tech, including Google Homes and Amazon Alexas. Once everything was connected and configured, they set the house on fire.
The CEO and managing director of Suncorp Group is leaving the company after four years in the role, the firm announced this morning.
The CIO at ING Insurance in Japan explains how he provided a new vision and framework for improving the reputation and effectiveness of the IT department
If your role involves managing IT within an organisation, starting a new job often means inheriting a hodgepodge of other people’s decisions strung together across generations of technology. The alternative is to join a start-up, but rarely does a start-up match the resources and budget that are afforded to IT in large existing organisations. So what if you could start from scratch without disrupting the business that you service?
In the insurance business, everyone's headed into the hinterland. But the cost of every new branch can bite deeply. Here's how going Open Source helped ING Life save US$1.7 million and funded its expansion plans.
Today, your customers want service quickly, at their convenience. Customers need to be able to do everyday banking, open accounts, sign loans and more, from anywhere, at any time, on any device. They are seeking the omni-channel experience, with the flexibility to start a transaction in one channel and complete it in another. As a result, the traditional way of signing forms and documents is changing – from paper to paperless. Read more here
