Q&A: Realestate.com.au's IT service delivery manager
Damian Fasciani talks about moving to the Cloud, the consumerisation of IT, and how the REA has taken a leaf out of Apple's book.
Damian Fasciani talks about moving to the Cloud, the consumerisation of IT, and how the REA has taken a leaf out of Apple's book.
Demand for Cloud services and more data centre space across the Tasman has proved profitable for IBM with an $NZ80 million ($AU63.5 million) data centre opened at Highbrook Business Park in Auckland, New Zealand.
Anecdotal reports suggest that Australian CIOs are consciously avoiding the public Cloud, but Julian Lamb, head of technology at Australian weight-loss company, Tony Ferguson, doesn’t understand why. By adopting Cloud solutions Salesforce.com, Telstra’s version of Microsoft Business Productivity Online Suite (BPOS), and contact centre suite IPscape, Lamb has enabled his business to add some 1600 new retail outlets across the UK and South Africa since April.
Investment in cloud computing may be hindered by CFOs who are hesitant to allocate funding to SaaS projects, says a technology strategist.
Governments should cut costs in the face of uncertain economic conditions with the use of public cloud services being hailed as a starting point for CIOs.
It is just on 10 years since Salesforce.com unveiled the first preview of its customisable online customer relationship management (CRM) software at the annual DEMO conference in California. DEMO had previously been the launch platform for ground-breaking technology such as Netscape Navigator, Sun’s Java and Adobe Acrobat, but attendees in February 2001 would have had little idea that they were witnessing something that would turn the world of customer management software — and enterprise software generally — on its head.
Hot Topic, a large mall and web-based specialty retailer needed to reward and communicate with their customers. This report looks at how they launch a customer loyalty program that helped them gain insights, interests, habits, trends, buying behaviour and exceeded all expectations.