Social sites have helped spawn many new industries, but they're also a real threat to online news publishers, who are increasingly squeezed out by algorithms, ad blockers and audiences that don't care where their news come from, according a new report.
The use of social networks like Facebook, Twitter and Google’s YouTube by terrorist groups for propaganda, recruitment, fundraising and other activities has come into sharp focus recently. It seemed inevitable that these companies would at some point be blamed for the misuse of these forums and become targets of lawsuits from families of victims.
Google, Facebook and Yahoo and industry and civil rights groups have opposed legislation that would extend the categories of Internet records that the U.S. government can collect without court approval through administrative subpoenas known as National Security Letters.
Over the weekend hackers have managed to gain access to Facebook founder Mark Zuckerberg's Twitter and Pinterest accounts, as well as the social media accounts of other celebrities.
A new report suggests most companies simply don't understand how effective social media can be for customer service, and majority of brand feedback people leave on social sites is ignored.
Why CIOs must watch and learn from China
By opening the floodgates for bots on Facebook Messenger, the social media leader hopes to kindle a more modern and efficient mode of communication between businesses and their customers.
Facebook announced new features for Facebook Live to make it easier for mobile users to create, find and share live videos.
A new report has found fewer than one quarter of Australian businesses (22 per cent) are ‘digitally engaged’ based on set criteria to determine how firms use technology to stay competitive.
Reddit has removed a notice, known as a warrant canary, from its transparency report for 2015, suggesting that it may have received a secret national security order for user data.
Facebook is pushing the concept of Messenger as a platform, with possible new features including retail in-store payments.
A new survey of young Snapchat users found that the app's messaging and story-sharing features are still the most popular — and nearly a third of all respondents said the best thing about Snapchat is that their parents don't use it.
If there is one industry that knows what it means to be digitally disrupted, it's the media. With massive ongoing changes in the way people consume content – online, mobile and through social media channels – the media industry has had to quickly transition to digital, while also figure out new business models.
All companies are on a journey to transform their customer experience and taking various approaches to this, but what are the basic elements of this equation?
Retailer, Kmart Australia has asked the Australian Federal Police to investigate a security breach of its customer online product order system on Tuesday.