telephony - News, Features, and Slideshows

• Toowoomba council inks managed services deal with QPC

  After a comprehensive tender process, Toowoomba Regional Council has struck a managed services contract with QPC to ensure ongoing support of its contact centre and telephony applications.

• FCC requires consumer protections in telephone transition to IP

  Telecom carriers must get permission from the U.S. Federal Communications Commission to replace their copper networks with Internet Protocol-based systems if the change will result in discontinued or reduced voice services for customers.

• FCC looks to protect customers during voice switch to IP

  The U.S. Federal Communications Commission may require the country's telecom carriers to warn residential and business customers about their plans to abandon old, copper telephone networks for IP-based systems.

• ACLU: NSA phone dragnet should be killed not amended

  The U.S. Congress should kill the section of the Patriot Act that has allowed the National Security Agency to collect millions of phone records from the nation's residents, instead of trying to amend it, a civil liberties advocate said Friday.

• Google Cloud and a Chromebook might be your next contact center

  The next time you call customer service, you may get an answer from a Chromebook.

• LTE makes headway on global roaming, speed and voice

  LTE is simultaneously being pushed forward on several fronts, and the result for users will be faster networks, better coverage and the ability to access networks while travelling abroad.

• ARM's big.LITTLE processors and 1080p screens await smartphone buyers in 2013

  Smartphone vendors will rely on upgrades such as full-HD screens and more powerful yet more frugal processors to entice customers to buy new phones in 2013.

Whitepapers about telephony

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  Aberdeen Group Research: IP Telephony TCO for the SME: Think beyond equipment cost

  In 2012, Aberdeen surveyed 485 users of IP Telephony and legacy TMD telephony. The study assessed aspects of TCO, planned vs unplanned downtime, and which products they used. 74% of respondents were categorised in the SME sector; this report focuses on this group’s TCO experience.

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  Nemertes Research: Assessing IP Telephony Total Cost of Ownership

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  Assessing IP Telephony Total Cost of Ownership

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  Reducing Telephony Costs in Healthcare