Zendesk - News, Features, and Slideshows

News

• CSIRO, IBM and Zendesk Australia's top hirers for AI roles

  ​Tech giants, universities, consultancy firms and a retailer are among Australia’s top hirers for artificial intelligence related roles, according to analysis by job-site Indeed.

• ​5 reasons why you should care about GitHub

  GitHub is an intriguing startup that's worth paying attention to. Here's why.

• Zendesk brings embedded customer service tools to mobile apps

  Zendesk sees customer service as a way for its users to distinguish themselves from competitors and now allows them to bring that customer service advantage to their mobile, game and Web apps.

• Salesforce.com sees the future of customer support in video

  Salesforce.com is giving users of its Desk.com support application new features for embedding videos into support articles and Web pages, a move the vendor says will let them give their customers the help they need faster and more efficiently than text-based documentation alone.

• Salesforce takes a shot at Zendesk, Freshdesk with Desk.com upgrade

  Salesforce.com wants to be the go-to option when small and medium-sized businesses decide they need better customer support software, with a series of updates to its Desk.com application.

• Wall Street Beat: Market turbulence seen as just a speedbump in tech IPOs

  Despite a recent selloff in technology stocks, tech IPOs just keep coming and industry watchers appear confident that the trend will continue.

• Zendesk says breach compromised email addresses

  Zendesk said Thursday a hacker gained access to support information for some customers of its online help desk software.

• Local Zendesk chief seeks to 'double everything' over next 12 months

  The chief of Zendesk's local operation, Michael Hansen, says the helpdesk software-as-a-service provider wants to "double everything" over the next 12 months. "We're going to double everything here in Australia," the company's Asia-Pacific managing director said. "Double the customers, double the development centre, double our revenue."

• REA Group rolls out IT incident management system

  REA Group has rolled out a new ticketing project in six weeks, with the group that publishes realestate.com.au saying the system now manages all IT incidents at the business.

• Successful tech startups offer IT tips for CIOs

  Successful technology startups are usually keen to draw attention to their hot products, not to their internal use of IT. But companies such as Groupon, Box.net, Zendesk and SlideShare can offer CIOs lessons from what they've accomplished with limited resources, a blank slate for IT infrastructure and their finger on the pulse of the latest IT tools and services.

• Zendesk tightens help desk app integration with Twitter

  Zendesk has further integrated its Web-hosted help desk application with Twitter, making it possible for customer service agents to monitor Twitter posts and act on them from within the Zendesk interface.